Refund policy

Cancellation and Returns Policy – Urban Hub

Introduction

At Urban Hub, customer satisfaction is our top priority. If you are not satisfied with your purchase, we offer a straightforward exchange or returns process in accordance with the applicable legal requirements in the United Kingdom.

Right to Cancel

As a consumer, you have the right to withdraw from this contract within 30 calendar days without giving any reason. The cancellation period begins:

on the day you, or a third party nominated by you, receive the goods;
in the case of a partial delivery: on the day you receive the final product in your order.

How to Exercise Your Right to Cancel

To exercise your right to cancel, you must send us a clear statement of your decision to withdraw from the contract by email:

📩 support@urbanhubstore.com

Effects of Cancellation

If you cancel this contract, we will refund all payments received from you, including the cost of standard delivery (excluding any additional costs incurred if you selected a delivery method other than the least expensive standard delivery we offer).

Refunds will be processed no later than 14 days from the day we receive your cancellation notice. We will use the same payment method you used for the original transaction, unless otherwise agreed.