Privacy policy

Cancellation and Returns Policy – Urban Hub

Introduction

At Urban Hub, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple and transparent process for exchanges or returns – in accordance with the applicable laws in the United Kingdom.

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Right to Cancel

As a consumer, you have the right to cancel this contract within 14 calendar days without giving any reason.

The cancellation period is 14 days from the day:

• you, or a third party nominated by you (who is not the carrier), receive the goods;

• in the case of partial deliveries: you receive the final shipment or the last item.
  

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How to Exercise Your Right to Cancel

To exercise your right to cancel, you must inform us of your decision to withdraw from the contract by making a clear statement. Please send your cancellation request via email to:

📩 support@urbanhubstore.com

You may use our model cancellation form, although this is not mandatory.

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Effects of Cancellation

If you cancel this contract, we will refund all payments received from you, including standard delivery costs (excluding any additional costs if you chose a delivery method other than the least expensive standard delivery we offer).

Refunds will be made promptly and no later than 14 days from the date we receive notification of your cancellation. We will use the same payment method you used for the original transaction, unless otherwise expressly agreed with you.

Urban Hub
📩 support@